Refund Policy

Last updated: [31/8/2026]

Due to the nature of the services provided (custom design and programming services, not ready-made products), the following refund policy applies:

3.1 Before work begins
If the client cancels the project before actual implementation begins, the full amount paid (deposit) will be refunded, minus any applicable bank transfer or payment gateway fees (which are beyond our control).

3.2 After work begins
Once actual project implementation begins (design, programming, hosting setup, etc.), the deposit becomes non-refundable to cover the time and effort actually invested.

If the client wishes to cancel the project after work has begun and before final delivery, the actual amount due will be calculated based on the percentage of work completed, and any remaining difference (if applicable) will be refunded after deducting the value of the completed work.

3.3 After final delivery and approval
After final project delivery and the client’s explicit approval (either in writing or through website receipt and operation), no refunds are permitted. The agreed price includes a specific number of revision rounds (agreed upon beforehand for each project). Any additional revisions outside the agreed scope are charged separately and are not eligible for a refund.

3.4 Exceptional Cases

In the event of a clear error on our part (such as failure to deliver the agreed-upon service at all), the case will be reviewed individually to reach a fair resolution, which may include a partial or full refund depending on the circumstances.

3.5 Refund Processing Time

If a refund request is approved, it will be processed within 7 to 14 business days, depending on the original payment method used.

3.6 Requesting a Refund

To submit a refund request, please contact us directly via: 📧 [email protected] 📱 WhatsApp: +201147907941

Please include the project number/name and the reason for the request.